General terms & conditions

These conditions apply to all sales concluded through the jeuxjubes.com website or Jeuxjubes Inc. customer service.

Purchase policy

All games in stock are shipped the day of purchase or the next business day.
If you would like to obtain a game that is not on our website, do not hesitate to contact us by email. The images are for information purposes only.

Delivery policy

Delivery costs are $9.99 everywhere in Quebec and are free for all orders over $75. In Ontario, delivery costs are $14.99 and are free for all orders over $125. In the rest of Canada, delivery costs are $19.99 and are free for all orders over $150.

When you choose free in-store pickup, the product will be reserved at the Sainte-Thérèse or Saint-Jérôme branch, the business day following the date of purchase or when you receive an email notification.

We do not currently ship outside of Canada. However, you can contact us for any special requests.

Your games are shipped by Canada Post Expedited Parcel, Purolator, Canpar or GLS the day of purchase or the next business day. Delivery times for Quebec are 1 to 3 business days from the shipping date. We do not guarantee delivery times but the estimate above is accurate in the vast majority of cases.

Return Policy

If you are not satisfied with your purchase, we accept returns on games still in their packaging within 14 days of purchase. We promise to refund the full amount of the game, including taxes, but excluding shipping costs. We accept returns in store. Any game returned in this way must be accompanied by its invoice (confirmation email). For any defective product, please contact us and we will advise you of the best course of action.

Security and Privacy Policy

Transactions on our site are secure. We need to know your name, address, email, credit card number and expiration date simply to complete your order and contact you, if necessary. The information transmitted on our website is neither sold nor rented to third parties.

Data Collection and Use Policy

The primary purpose of our data collection is to ensure that we provide you with the best possible service. We use the data provided to us to create an account for you, update it, maintain and improve our service and provide our customer service.

We also collect data to personalize your experience on our site and provide you with relevant offers and promotions. The data is used anonymously for internal analysis to understand our customers' preferences and improve our services.